The customer service solution : managing emotions, trust, and control to win your customer's business

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Title:

Author:

Dasu, Sriram

Chase, Richard B.

ISBN:

9780071809931

Personal Author:

Publication Information:

New York : McGraw-Hill, [2013]

Physical Description:

xvi, 223 p. : ill. ; 24 cm

Subject Term:

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Library	Item Barcode	Material Type	Shelf Number	Status
Searching... Perpustakaan Kuala Lumpur	39292004381064	Adult Bussiness & Economic (openshelf)	658.812/DAS	Searching... Unknown