Service failure : the real reasons employees struggle with customer service and what you can do about it

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Title:

Service failure : the real reasons employees struggle with customer service and what you can do about it

Author:

Toister, Jeff.

ISBN:

9780814431993

Personal Author:

Publication Information:

New York : American Management Association, 2013.

Physical Description:

v, 202 p. ; 23 cm.

General Note:

Includes index.

Subject Term:

Customer services.

Customer relations.

Employees -- Training of.

Available:*

Library	Item Barcode	Material Type	Shelf Number	Status
Searching... Perpustakaan Kuala Lumpur	39292004284936	Adult Non-fiction Book	658.812 /TOI	Searching... Unknown
Searching... Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail	39292004301716	Adult Non-fiction Book	658.812/TOI	Searching... Unknown

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