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Cover image for Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
Grandey, Alicia Diefendorff, James Rupp, Deborah E., 1975-
2013
Perpustakaan Kuala Lumpur
ISBN 
9781848729490
Excerpt: 
at work / Grandey, Alicia
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Cover image for Lead with your customer : transform culture and brand into world-class excellence
Lead with your customer : transform culture and brand into world-class excellence
Jones, Mark David Kober, J. Jeff (James Jeff)
2010
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781562867157
Excerpt: 
Lead with your customer : transform culture and brand into world-class excellence / Jones, Mark
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