Tyagi, Rajesh K. Gupta, Praveen
2008
Perpustakaan Kuala Lumpur
ISBN
9780131986008
Excerpt:
A complete and balanced service scorecard : creating value through sustained performance
Relevance:
0.0011
Harris, Elaine K.
2003
ISBN
9780130978530
Excerpt:
Customer service : A practical approach Harris, Elaine K.
Relevance:
0.0011
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