Matinez, Mario. 1967-
 2008
ISBN 
 9781593119362
Excerpt: 
Building a customer service culture : the seven service elements of customer success / Matinez
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 Shaw, Colin Ivens, John
 2002
ISBN 
 9780333990131
Excerpt: 
Buiding great customer experiences Shaw, Colin
Relevance: 
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 Timm, Paul R.
 2001
 Perpustakaan Kuala Lumpur
ISBN 
 9780814405697
Excerpt: 
Seven power strategies for building customer loyalty Timm, Paul R.
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