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Cover image for Uncommon service : how to win by putting customers at the core of your business
Uncommon service : how to win by putting customers at the core of your business
Frei, Frances Morriss, Anne
2012
Perpustakaan Kuala Lumpur
ISBN 
9781422133316
Excerpt: 
Uncommon service : how to win by putting customers at the core of your business / Frei, Frances
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Cover image for The intention economy : when customers take charge
The intention economy : when customers take charge
Searls, Doc
2012
Perpustakaan Kuala Lumpur
ISBN 
9781422158524
Excerpt: 
Harvard Business Review Press,
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