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Cover image for Chief customer officer : getting past lip service to passionate action
Bliss, Jeanne
2006
ISBN 
9780787980948
Excerpt: 
Customer relations -- Management
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Cover image for Relevance regained: From top-down control to bottom-up empowerment
Johnson, H. Thomas
1992
ISBN 
9780029165553
Excerpt: 
Customer relations - Data processing
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0.0000
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