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000PKL
Print
Cover image for Process mapping and management
Conger, Sue A. Author
As the economy moves toward a services orientation, companies are struggling with how to improve their offerings. Process management is a key component of the services that companies provide. This book has three main parts: mapping, improvement, and error-proofing and metrics. In the first part--mapping--the reader will learn how to map a process so that the map is immediately understandable for identifying the roles, work steps, and automation support used in process delivery. The second part--improvement--provides a series of techniques for defining, prioritizing, and analyzing problems from several perspectives. The first perspective is called "leaning," and its purpose is to remove waste from an existing process. The second perspective is "cleaning," during which the remaining steps following leaning are analyzed for possible improvement. The third perspective is "greening," which explores opportunities and trade-offs for outsourcing, coproduction, and environmental improvements related to the process. The final third of the book--error-proofing and metrics--presents several techniques for ensuring risk mitigation for the new process and for measuring changes that define their impacts, and illustrates a method for proposing changes to executives in a "case for change." Overall, the book provides a blueprint of how to develop a discipline for process management that applies to any type of work.
2011
Perpustakaan Kuala Lumpur
ISBN 
9781606491294
Excerpt: 
Process mapping and management / Conger, Sue A. Author
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Stevenin, Thomas J.
1996
ISBN 
9781881273554
Excerpt: 
People power : tapping the spirit of quality performance and service in your organization Stevenin
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Lehmkuhl, Dorothy Lamping, Dolores Cotter
1995
Perpustakaan Kuala Lumpur
ISBN 
9780749415020
Excerpt: 
Lamping, Dolores Cotter
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