Cover image for Measuring customer satisfaction : survey design, use, and statistical analysis methods
Title:
Measuring customer satisfaction : survey design, use, and statistical analysis methods
Author:
Hayes, Bob E., 1963-
ISBN:
9780873893626
Personal Author:
Hayes, Bob E., 1963-
Edition:
2nd ed.
Publication Information:
Milwaukee, Wis. : ASQC Quality Press, c1998.
Physical Description:
xviii, 278 p. : ill. ; 24 cm.
Subject Term:
Consumer satisfaction -- Statistical methods

Questionnaires.