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Cover image for Competing against luck :   the story of innovation and customer choice
Christensen, Clayton M., author Hall, Taddy, author Dillon, Karen (Editor), author Duncan, David S., author
2016
Perpustakaan Kuala Lumpur
ISBN 
9780062565235
Excerpt: 
Customer services
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Cover image for TRUE STORY : How to Combine Story and Action to Transform Your Business /​
Montague, Ty, author.
Is your company a storyteller or a storydoer? The old way to market a business was storytelling. But in today's world, simply communicating your brand's story in the hope that customers will listen is no longer enough. Instead, your authentic brand must be evident in every action the organization undertakes. Today's most successful businesses are storydoers. These companies create products and services that, from the very beginning, are manifestations of an authentic and meaningful story, one told primarily through action, not advertising. In True Story, creative executive Ty Montague argues that any business, regardless of size or industry, can embrace the principles of storydoing. Indeed, our best-run companies, from small start-ups to global conglomerates, organize around a coherent narrative that is then broadcast through every action they take (from product design to customer service to marketing). Montague shows why storydoing firms are nimble, more adaptive to change, and more efficiently run businesses.
2013
Pustaka KL @ Keramat
ISBN 
9781422170687
Excerpt: 
Customer relations
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Gregerman, Alan S.
2012
Perpustakaan Kuala Lumpur Perpustakaan Jabatan
ISBN 
9789833832903
Excerpt: 
Customer services
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Timm, Paul R.
2010
Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Internet Bergerak Perpustakaan Jabatan Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9789833246724
Excerpt: 
Customer services
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0.0000
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2009
ISBN 
9789810680961
Excerpt: 
Customer services
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0.0000
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Cover image for The relationship edge in business : Connecting with customers and colleagues when it counts
Acuff, Jerry
2004
ISBN 
9780471477129
Excerpt: 
Customer services
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Cover image for The innvator's solution : creating and sustaining successful growth
Christensen, Clayton M. Raynor, Michael E.
2003
Perpustakaan Jabatan
ISBN 
9781578518524
Excerpt: 
Customer service
Relevance: 
0.0000
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Cover image for The innovator's solutian: creating and sustaining successfull groety
Christensen, Clayton M.
2003
ISBN 
9781578518524
Excerpt: 
Customer service
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