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Assessing service quality : satisfying the expectations of library customers

Hernon, Peter Altman, Ellen. Dugan, Robert E., 1952-

2015

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838913086

Excerpt:

Public services (Libraries) -- United States -- Evaluation

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Delivering satisfaction and service quality : a customer-based approach for libraries

Hernon, Peter Whitman, John R.

2009

Perpustakaan Kuala Lumpur

ISBN

9788184082425

Excerpt:

Reference services (libraries) -- United States -- Management.

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0.0000

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Improving the quality library services for students with disabilities

Hernon, Peter Calvert, Philip.

2006

ISBN

9781591583004

Excerpt:

Academic libraries -- Services to people with disabilities. -- United States.

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0.0000

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Delivering satisfaction and service quality : a customer-based approach for libraries

Hernon, Peter Whitman, John R.

2001

Perpustakaan Kuala Lumpur

ISBN

9780838907894

Excerpt:

Reference services (libraries) -- United States -- Management.

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0.0000

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