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Cover image for The new financial services agenda : rethinking business models and creating engaging customer experiences in financial services
The new financial services agenda : rethinking business models and creating engaging customer experiences in financial services
Peverell, Roger
2017
Perpustakaan Kuala Lumpur
ISBN 
9781907794490
Excerpt: 
Financial services industry -- Customer services.
Relevance: 
0.7447
Available:
Cover image for Secrets of selling services : everything you need to sell what your customer can't see - from pitch to close
Secrets of selling services : everything you need to sell what your customer can't see - from pitch to close
Schiffman, Stephan
2013
Pustaka KL @ Keramat
ISBN 
9780071791625
Excerpt: 
Secrets of selling services : everything you need to sell what your customer can't see - from pitch
Relevance: 
0.7446
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Cover image for Lean library management : eleven strategies for reducing costs and improving customer services
Lean library management : eleven strategies for reducing costs and improving customer services
Huber, John J., 1958-
2011
Perpustakaan Kuala Lumpur
ISBN 
9781555707323
Excerpt: 
Lean library management : eleven strategies for reducing costs and improving customer services /
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0.7446
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Cover image for Protecting main street : measuring the customer experience in financial services for business and public policy
Protecting main street : measuring the customer experience in financial services for business and public policy
Lubin, Paul C.
2011
Perpustakaan Kuala Lumpur
ISBN 
9780415996013
Excerpt: 
Protecting main street : measuring the customer experience in financial services for business and
Relevance: 
0.7446
Available:
Cover image for Service innovation : how to go from customer needs to breakthrough services
Service innovation : how to go from customer needs to breakthrough services
Bettencourt, Lance A.
2010
ISBN 
9780071713009
Excerpt: 
Service innovation : how to go from customer needs to breakthrough services / Bettencourt, Lance A.
Relevance: 
0.7447
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Cover image for Winning in Service Markets : Success through People, Technology and Strategy
Winning in Service Markets : Success through People, Technology and Strategy
Wirtz, Jochen
2017
Perpustakaan Kuala Lumpur
ISBN 
9781944659059
Excerpt: 
Winning in Service Markets : Success through People, Technology and Strategy / Wirtz, Jochen
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Cover image for Driven to delight : delivering world-class customer experience the Mercedes-Benz way
Driven to delight : delivering world-class customer experience the Mercedes-Benz way
Michelli, Joseph A.
2016
Perpustakaan Lembah Pantai
ISBN 
9789814660594
Excerpt: 
Automobile industry and trade -- Customer services -- Germany
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0.0000
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Cover image for Living innovation : competing in the 21st century access economy
Living innovation : competing in the 21st century access economy
Mathe, Hervé
2016 2015
Perpustakaan Kuala Lumpur
ISBN 
9789814719575
Excerpt: 
Customer services
Relevance: 
0.0000
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Cover image for Competing against luck : the story of innovation and customer choice
Competing against luck : the story of innovation and customer choice
Christensen, Clayton M., author Hall, Taddy, author Dillon, Karen (Editor), author Duncan, David S., author
2016
Perpustakaan Kuala Lumpur
ISBN 
9780062565235
Excerpt: 
Customer services
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Cover image for Zombie loyalists :b using great service to create rabid fans
Zombie loyalists :b using great service to create rabid fans
Shankman, Peter
2015
Perpustakaan Kuala Lumpur
ISBN 
9781137279668
Excerpt: 
Customer services
Relevance: 
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Cover image for Your customer rules! : delivering the Me2B experiences that today's customers demand
Your customer rules! : delivering the Me2B experiences that today's customers demand
Price, Bill Jaffe, David, 1963- author
2015
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781118954775
Excerpt: 
Your customer rules! : delivering the Me2B experiences that today's customers demand / Price
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Cover image for Salesforce Service Cloud for dummies
Salesforce Service Cloud for dummies
Paz, Jon Kelley, T.J
2015
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781119010685
Excerpt: 
Customer services.
Relevance: 
0.0000
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