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Double agent : the first hero of World War II and how the FBI outwitted and destroyed a Nazi spy ring

Duffy, Peter, 1969-

2014

Perpustakaan Kuala Lumpur

ISBN

9781451667950

Excerpt:

Double agent : the first hero of World War II and how the FBI outwitted and destroyed a Nazi spy

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Assessing service quality : satisfying the expectations of library customers

Hernon, Peter. Altman, Ellen

2010

Perpustakaan Kuala Lumpur

ISBN

9780838910214

Excerpt:

Assessing service quality : satisfying the expectations of library customers / Hernon, Peter.

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Shaping the future : advancing the understanding of leadership

Hernon, Peter.

2010

Perpustakaan Kuala Lumpur

ISBN

9781598846157

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Shaping the future : advancing the understanding of leadership / Hernon, Peter.

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Delivering satisfaction and service quality : a customer-based approach for libraries

Hernon, Peter Whitman, John R.

2009

Perpustakaan Kuala Lumpur

ISBN

9788184082425

Excerpt:

Hernon, Peter

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Delivering satisfaction and service quality : a customer-based approach for libraries

Hernon, Peter Whitman, John R.

2001

Perpustakaan Kuala Lumpur

ISBN

9780838907894

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Hernon, Peter

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Improving the quality library services for students with disabilities

Hernon, Peter

Perpustakaan Kuala Lumpur

ISBN

9781591583004

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Improving the quality library services for students with disabilities Hernon, Peter

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