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Cover image for Driven to delight : delivering world-class customer experience the Mercedes-Benz way
Driven to delight : delivering world-class customer experience the Mercedes-Benz way
Michelli, Joseph A.
2016
Perpustakaan Lembah Pantai
ISBN 
9789814660594
Excerpt: 
Automobile industry and trade -- Customer services -- Germany
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Cover image for Living innovation : competing in the 21st century access economy
Living innovation : competing in the 21st century access economy
Mathe, Hervé
2016 2015
Perpustakaan Kuala Lumpur
ISBN 
9789814719575
Excerpt: 
Customer services
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Cover image for Competing against luck : the story of innovation and customer choice
Competing against luck : the story of innovation and customer choice
Christensen, Clayton M., author Hall, Taddy, author Dillon, Karen (Editor), author Duncan, David S., author
2016
Perpustakaan Kuala Lumpur
ISBN 
9780062565235
Excerpt: 
Customer services
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Cover image for Zombie loyalists :b using great service to create rabid fans
Zombie loyalists :b using great service to create rabid fans
Shankman, Peter
2015
Perpustakaan Kuala Lumpur
ISBN 
9781137279668
Excerpt: 
Customer services
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Cover image for Your customer rules! : delivering the Me2B experiences that today's customers demand
Your customer rules! : delivering the Me2B experiences that today's customers demand
Price, Bill Jaffe, David, 1963- author
2015
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781118954775
Excerpt: 
Your customer rules! : delivering the Me2B experiences that today's customers demand / Price
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Cover image for Salesforce Service Cloud for dummies
Salesforce Service Cloud for dummies
Paz, Jon Kelley, T.J
2015
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781119010685
Excerpt: 
Customer services.
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Cover image for Startupland : how three guys risked everything to turn an idea into a global business
Startupland : how three guys risked everything to turn an idea into a global business
Svane, Mikkel Adler, Carlye
2015
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781118980811
Excerpt: 
Customer services.
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Cover image for New routes to library success : 100+ ideas from outside the stacks
New routes to library success : 100+ ideas from outside the stacks
Doucett, Elisabeth, author.
2015
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780838913130
Excerpt: 
Libraries -- Customer services
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Cover image for What stays in Vegas : the world of personal data--lifeblood of big business--and the end of privacy as we know it
What stays in Vegas : the world of personal data--lifeblood of big business--and the end of privacy as we know it
Tanner, Adam
2014
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781610394185
Excerpt: 
Casinos -- Nevada -- Las Vegas -- Customer services -- Case studies
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Cover image for Unselling : stop selling, start connecting
Unselling : stop selling, start connecting
Stratten, Scott
2014
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781118943007
Excerpt: 
Customer services.
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Cover image for Fish! : a remarkable way to boost morale and improve results
Fish! : a remarkable way to boost morale and improve results
Lundin, Stephen C., 1941- Paul, Harry, 1950- Christensen, John, 1959-
2014 2000
Perpustakaan Kuala Lumpur
ISBN 
9781444792805
Excerpt: 
Customer services.
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Cover image for Value proposition design : how to create products and services customers want
Value proposition design : how to create products and services customers want
Osterwalder, Alexander Pigneur, Yves Bernarda, Gregory Smith, Alan
2014
Perpustakaan Kuala Lumpur Perpustakaan Lembah Pantai Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781118968055
Excerpt: 
Value proposition design : how to create products and services customers want / Osterwalder
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