Search Results for Saifuddin Jaafar

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Assessing service quality : satisfying the expectations of library customers

Hernon, Peter. Altman, Ellen

2010

Perpustakaan Kuala Lumpur

ISBN

9780838910214

Excerpt:

Public services (Libraries) -- United States -- Evaluation

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Delivering satisfaction and service quality : a customer-based approach for libraries

Hernon, Peter Whitman, John R.

2009

Perpustakaan Kuala Lumpur

ISBN

9788184082425

Excerpt:

Reference services (libraries) -- United States -- Management.

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The quality library : a guide to staff-driven improvement, better efficiency and happier customers

Laughlin, Sara Wilson , Ray W.

2009

Perpustakaan Kuala Lumpur

ISBN

9788184082463

Excerpt:

Customer services -- United States

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The quality library : A guide to staff-driven improvement, better efficiency, and happier customers

Laughlin, Sara 1949- Wilson, Ray W.

2008

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur

ISBN

9780838909522

Excerpt:

Customer services -- United States

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The financial services marketing handbook : tactics and techniques that produce result

ehrlich, Evelyn

2004

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781576601563

Excerpt:

Financial services industry- United States- Marketing

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Delivering satisfaction and service quality : a customer-based approach for libraries

Hernon, Peter Whitman, John R.

2001

Perpustakaan Kuala Lumpur

ISBN

9780838907894

Excerpt:

Reference services (libraries) -- United States -- Management.

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