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New routes to library success : 100+ ideas from outside the stacks

Doucett, Elisabeth, author.

2015

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838913130

Excerpt:

Libraries -- Customer services

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Assessing service quality : satisfying the expectations of library customers

Hernon, Peter. Altman, Ellen

2010

Perpustakaan Kuala Lumpur

ISBN

9780838910214

Excerpt:

Assessing service quality : satisfying the expectations of library customers / Hernon, Peter.

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Delivering satisfaction and service quality : a customer-based approach for libraries

Hernon, Peter Whitman, John R.

2009

Perpustakaan Kuala Lumpur

ISBN

9788184082425

Excerpt:

Delivering satisfaction and service quality : a customer-based approach for libraries / Hernon

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Delivering satisfaction and service quality : a customer-based approach for libraries

Hernon, Peter Whitman, John R.

2001

Perpustakaan Kuala Lumpur

ISBN

9780838907894

Excerpt:

Delivering satisfaction and service quality : a customer-based approach for libraries / Hernon

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