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Cover image for Assessing service quality : satisfying the expectations of library customers
Assessing service quality : satisfying the expectations of library customers
Hernon, Peter Altman, Ellen. Dugan, Robert E., 1952-
2015
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780838913086
Excerpt: 
Public services (Libraries) -- United States -- Evaluation
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0.0000
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Cover image for Protecting main street : measuring the customer experience in financial services for business and public policy
Protecting main street : measuring the customer experience in financial services for business and public policy
Lubin, Paul C.
2011
Perpustakaan Kuala Lumpur
ISBN 
9780415996013
Excerpt: 
Protecting main street : measuring the customer experience in financial services for business and
Relevance: 
0.0000
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