Search Results for Libraries -- Customer services

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3 Results Found

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Hernon, Peter Altman, Ellen. Dugan, Robert E., 1952-

2015

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838913086

Excerpt:

Assessing service quality : satisfying the expectations of library customers / Hernon, Peter

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VanDuinkerken, Wyoma Customer relations.

2015

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838913123

Excerpt:

Leading libraries : how to create a service culture / VanDuinkerken, Wyoma

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Huber, John J., 1958-

2011

Perpustakaan Kuala Lumpur

ISBN

9781555707323

Excerpt:

Lean library management : eleven strategies for reducing costs and improving customer services /

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