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Assessing service quality : satisfying the expectations of library customers

Hernon, Peter Altman, Ellen. Dugan, Robert E., 1952-

2015

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838913086

Excerpt:

Public services (Libraries) -- United States -- Evaluation

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Managing with data : using ACRLMetrics and PLAmetrics

Hernon, Peter Dugan, Robert E., 1952- Matthews, Joseph R.

2015

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838912430

Excerpt:

Libraries -- Evaluation -- Statistical methods

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Getting started with evaluation

Hernon, Peter Dugan, Robert E., 1952- author. Matthews, Joseph R., author.

2014

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838911952

Excerpt:

Libraries -- Evaluation -- Problems, exercises, etc.

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0.0000

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Interpersonal skills, theory and practice : the librarian's guide to becoming a leader

Sheldon, Brooke E.

2010

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781591587446

Excerpt:

Interpersonal skills, theory and practice : the librarian's guide to becoming a leader / Sheldon

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The teaching library : approaches to assessing information literacy instruction

2008

Perpustakaan Kuala Lumpur

ISBN

9780789031495

Excerpt:

Information literacy -- study and teaching (Higher) -- Evaluation

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