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Cover image for Delivering satisfaction and service quality : a customer-based approach for libraries
Delivering satisfaction and service quality : a customer-based approach for libraries
Hernon, Peter Whitman, John R.
2009
Perpustakaan Kuala Lumpur
ISBN 
9788184082425
Excerpt: 
Delivering satisfaction and service quality : a customer-based approach for libraries / Hernon
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Cover image for The quality library : a guide to staff-driven improvement, better efficiency and happier customers
The quality library : a guide to staff-driven improvement, better efficiency and happier customers
Laughlin, Sara Wilson , Ray W.
2009
Perpustakaan Kuala Lumpur
ISBN 
9788184082463
Excerpt: 
Customer services -- United States
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Cover image for Going the extra smile : creating remarkable customer expirence
Going the extra smile : creating remarkable customer expirence
2009
ISBN 
9789810680961
Excerpt: 
Customer services
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Cover image for Selling luxury : connect with affluent customers, create unique experiences through impeccable service and close the sale
Selling luxury : connect with affluent customers, create unique experiences through impeccable service and close the sale
Lent, Robin Tour, Genevieve
2009
ISBN 
9780470457993
Excerpt: 
Customer sevices
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Cover image for The cult of the customer : create an amazing customer experience that turns satisfied customers into customer evagelists
The cult of the customer : create an amazing customer experience that turns satisfied customers into customer evagelists
Hyken, Shep
2009
ISBN 
9780470404829
Excerpt: 
The cult of the customer : create an amazing customer experience that turns satisfied customers
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Cover image for Selling luxury : connect with affluent customers, create unique experiences through impeccable service and close the sale
Selling luxury : connect with affluent customers, create unique experiences through impeccable service and close the sale
Lent, Robin Tour, Genevieve
2009
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780470457993
Excerpt: 
Customer sevices
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