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Cover image for Lean library management : eleven strategies for reducing costs and improving customer services
Lean library management : eleven strategies for reducing costs and improving customer services
Huber, John J., 1958-
2011
Perpustakaan Kuala Lumpur
ISBN 
9781555707323
Excerpt: 
Lean library management : eleven strategies for reducing costs and improving customer services /
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Cover image for Defusing the angry patron : a how-to-do-it manual for librarians
Defusing the angry patron : a how-to-do-it manual for librarians
Rubin, Rhea Joyce, 1950-
2011
ISBN 
9781555707316
Excerpt: 
Public services (Libraries) -- United States
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