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Publication Date: 2012

Author

Barger, Christopher.

(1)

Bhaiya, Rajya Vardhan

(1)

Boutilier, Robert, 1950-

(1)

(1)

(1)

Hildebrand, Volker

(1)

(1)

Lee, William G.

(1)

(1)

(1)

Sheth, Jagdish N.

(1)

(1)

Sisodia, Rajendra

(1)

(1)

Stanton, Anne A.

(1)

Tocquigny, Rick, 1955-

(1)

Wolenik, Marc J.

(1)

Format

(10)

Language

(10)

Library

Perpustakaan Jabatan

Perpustakaan Kuala Lumpur

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

Shelf Location

Management and Economic

Subject

Customer relations.

(3)

Management and Business Studies

(3)

Management information systems.

(2)

Branding (Marketing)

(1)

Consumer behavior.

(1)

Consumer satisfaction.

(1)

Customer loyalty.

(1)

Customer relations

(1)

Customer relations -- Management -- Data processing.

(1)

Customer relations - Management - Data processing

(1)

Customer relations -- Management

(1)

Customer relations -- Management.

(1)

Customer relations management

(1)

Customer service.

(1)

Customer services - Technological innovations

(1)

Customer services.

(1)

Executives -- Case studies

(1)

Issues management

(1)

(1)

(1)

(1)

Online social networks -- Economic aspects.

(1)

Organizational effectiveness.

(1)

Procter & Gamble Company -- Management

(1)

Public relations.

(1)

Relationship marketing

(1)

Relationship marketing.

(1)

Service industries - Management

(1)

Social media -- Economic aspects.

(1)

Social networks

(1)

(1)

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Cover image for A stakeholder approach to issues management

A stakeholder approach to issues management

Boutilier, Robert, 1950-

Offers a fact-based strategy development process for managing issues and controversies. The book shows practitioners how to ground their strategic advice on empirical research that reveals the socio-political dynamics of the issue. It is the first book to approach issues management from a blended application of advances in stakeholder theory and social network analysis. Readers learn how to track the socio-political environment in order to (a) avoid risks and crises, (b) obtain essential environmental scanning information for strategy development or adjustment, and (c) secure the organization's reputation and access to vital resources.

2013 2012

Perpustakaan Kuala Lumpur

ISBN

9781606490976

Excerpt:

Customer relations

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Cover image for The social media strategist : build a successful program from the inside out

The social media strategist : build a successful program from the inside out

Barger, Christopher.

2012

Perpustakaan Kuala Lumpur

ISBN

9780071768252

Excerpt:

Management and Business Studies

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Cover image for The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers

Soudagar, Reza Iyer, Vinay Hildebrand, Volker

2012

Perpustakaan Kuala Lumpur

ISBN

9780071786973

Excerpt:

Customer relations management

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Cover image for Uncommon service : how to win by putting customers at the core of your business

Uncommon service : how to win by putting customers at the core of your business

Frei, Frances Morriss, Anne

2012

Perpustakaan Kuala Lumpur

ISBN

9781422133316

Excerpt:

Customer relations.

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Cover image for The 4 A's of marketing : creating value for customer, company and society

The 4 A's of marketing : creating value for customer, company and society

Sheth, Jagdish N. Sisodia, Rajendra

2012

Perpustakaan Kuala Lumpur

ISBN

9780415898355

Excerpt:

Customer relations -- Management

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Cover image for The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers

The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers

Metz, Adam

2012

Perpustakaan Kuala Lumpur

ISBN

9780071759182

Excerpt:

Customer relations -- Management.

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Cover image for The hidden wealth of customers : realizing the untapped value of your most important asset

The hidden wealth of customers : realizing the untapped value of your most important asset

Lee, William G.

2012

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781422172315

Excerpt:

Customer relations.

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Cover image for When core values are strategic : how the basic values of Procter & Gamble transformed leadership at Fortune 500 companies

When core values are strategic : how the basic values of Procter & Gamble transformed leadership at Fortune 500 companies

Tocquigny, Rick, 1955- Butcher, Andy

2012

Perpustakaan Jabatan

ISBN

9780132905336

Excerpt:

Customer relations.

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Cover image for Sams teach yourself Microsoft Dynamics CRM 2011 in 24 hours

Sams teach yourself Microsoft Dynamics CRM 2011 in 24 hours

Stanton, Anne A.

2012

Perpustakaan Kuala Lumpur

ISBN

9780672335372

Excerpt:

Customer relations -- Management -- Data processing.

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Cover image for Microsoft Dynamics CRM 2011 unleashed

Microsoft Dynamics CRM 2011 unleashed

Wolenik, Marc J. Sinay, Damian Bhaiya, Rajya Vardhan

2012

Perpustakaan Kuala Lumpur

ISBN

9780672335389

Excerpt:

Customer relations - Management - Data processing

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