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Cover image for Conversations that sell : collaborate with buyers and make every conversation count
Conversations that sell : collaborate with buyers and make every conversation count
Bleeke, Nancy Noel
2013
Perpustakaan Kuala Lumpur
ISBN 
9780814431801
Excerpt: 
Customer relations.
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Cover image for Likeable business : why today's consumers demand more and how leaders can deliver
Likeable business : why today's consumers demand more and how leaders can deliver
Kerpen, Dave.
2013
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780071800471
Excerpt: 
Customer relations.
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Cover image for A stakeholder approach to issues management
A stakeholder approach to issues management
Boutilier, Robert, 1950-
Offers a fact-based strategy development process for managing issues and controversies. The book shows practitioners how to ground their strategic advice on empirical research that reveals the socio-political dynamics of the issue. It is the first book to approach issues management from a blended application of advances in stakeholder theory and social network analysis. Readers learn how to track the socio-political environment in order to (a) avoid risks and crises, (b) obtain essential environmental scanning information for strategy development or adjustment, and (c) secure the organization's reputation and access to vital resources.
2013 2012
Perpustakaan Kuala Lumpur
ISBN 
9781606490976
Excerpt: 
Customer relations
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Cover image for The customer service solution : managing emotions, trust, and control to win your customer's business
The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram Chase, Richard B.
2013
Perpustakaan Kuala Lumpur
ISBN 
9780071809931
Excerpt: 
The customer service solution : managing emotions, trust, and control to win your customer's
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Cover image for Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement
Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement
Paharia, Rajat
2013
Perpustakaan Kuala Lumpur
ISBN 
9780071813372
Excerpt: 
Customer relations.
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Cover image for Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
Grandey, Alicia Diefendorff, James Rupp, Deborah E., 1975-
2013
Perpustakaan Kuala Lumpur
ISBN 
9781848729490
Excerpt: 
Customer relations.
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Cover image for Managing the new customer relationship : strategies to engage the social customer and build lasting value
Managing the new customer relationship : strategies to engage the social customer and build lasting value
Gordon, Ian, 1952 June 19-
2013
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9781118092217
Excerpt: 
Customer relations -- Management.
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Cover image for The death of corporate reputation : how integrity has been destroyed on Wall Street
The death of corporate reputation : how integrity has been destroyed on Wall Street
Macey, Jonathan R., author
2013
Perpustakaan Kuala Lumpur
ISBN 
9780133039702
Excerpt: 
Financial institutions -- Customer services -- United States
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Cover image for CUSTOMER RELATIONSHIP MANAGEMENT: CONCEPTS AND CASES
CUSTOMER RELATIONSHIP MANAGEMENT: CONCEPTS AND CASES
Rai, Alok Kumar, author.
2013
Pustaka KL @ Keramat
ISBN 
9788120346956
Excerpt: 
Customer relations -- Management -- Case studies
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