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Cover image for Assessing service quality : satisfying the expectations of library customers
Assessing service quality : satisfying the expectations of library customers
Hernon, Peter Altman, Ellen. Dugan, Robert E., 1952-
2015
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780838913086
Excerpt: 
Assessing service quality : satisfying the expectations of library customers / Hernon, Peter
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Cover image for Managing with data : using ACRLMetrics and PLAmetrics
Managing with data : using ACRLMetrics and PLAmetrics
Hernon, Peter Dugan, Robert E., 1952- Matthews, Joseph R.
2015
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780838912430
Excerpt: 
Managing with data : using ACRLMetrics and PLAmetrics / Hernon, Peter
Relevance: 
0.0000
Available: