Using the spoken word effectively -- Mastering the art of persuasion / Betty A. Marton -- How to bring about change by paying attention to what you and others say / Loren Gary -- How to make your case in thirty seconds or less / Nick Wreden -- Are you asking the right questions? / John Baldoni -- Is one-dimensional communication limiting your leadership? / Theodore Kinni -- Using non-verbal communication -- How to listen : listening is an integral part of good business communication / Richard Bierck -- The truth behind the smile and other myths -- Reading body language is important but the clues may be misleading / Nick Morgan -- Are you standing in the way of your success? / Nick Morgan -- What your face reveals and conceals -- Eight communication lessons from the research front -- Reading others signals -- Get around resistance and win over the other side / Liz Simpson -- How can you tell when your teammate is lying? -- Revealing the hidden clues to deceit -- How to speedread people -- Communicating under pressure -- Dont let stress strain communication / Anne Field -- Managing anger : learn to deal with it effectively / Richard Bierck -- When the direct approach backfires, try indirect influence -- Six tactics for getting your point across with subtlety / Martha Craumer -- Is there any good way to criticize your coworkers? : an expert offers a road map to successful criticism