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Subject: Consumer satisfaction

Author

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Donoghue, Karen

(2)

Fleming, John H.

(2)

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Alderman, Jerry D.

(1)

(1)

(1)

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De Bonis, J. Nicholas

(1)

Heppell, Michael.

(1)

Horovitz, Jacques

(1)

Pigues, D. Keith

(1)

Ranadive, Vivek.

(1)

(1)

Format

(18)

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Library

Perpustakaan Kuala Lumpur

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

Shelf Location

Management and Economic

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Subject

Customer services -- Management

(7)

Customer relations

(5)

Services industries -- Customer services

(5)

Services industries -- Management

(5)

Customer services - Management

(3)

Customer relations - Management

(2)

Marketing - Management

(2)

Reengineering (Management)

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Sale management

(2)

Business -- Data processing -- Management

(1)

Customer relations -- Management

(1)

Customer service - Management

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Customer services

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Customer services -- Management

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Real-time data processing -- Management

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Sales management

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Supervision of employees

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Cover image for Service strategy: management moves for customer results

Service strategy: management moves for customer results

Service strategy: management moves for customer results

Horovitz, Jacques

2004

ISBN

9780273675839

Excerpt:

Service strategy: management moves for customer results/ Horovitz, Jacques

Relevance:

0.4343

Available:

Cover image for Winning with customers: a playbook for B2B

Winning with customers: a playbook for B2B

Winning with customers: a playbook for B2B

Pigues, D. Keith Alderman, Jerry D.

2010

Perpustakaan Kuala Lumpur

ISBN

9780470547991

Excerpt:

Customer relations -- Management

Relevance:

0.0000

Available:

Cover image for Business process mapping : improving customer satisfaction

Business process mapping : improving customer satisfaction

Business process mapping : improving customer satisfaction

Jacka, J. Mike

2009

Perpustakaan Kuala Lumpur

ISBN

9780470444580

Excerpt:

Reengineering (Management)

Relevance:

0.0000

Available:

Cover image for Business process mapping : improving customer satisfaction

Business process mapping : improving customer satisfaction

Business process mapping : improving customer satisfaction

Jacka, J. Mike

2009

ISBN

9780470444580

Excerpt:

Reengineering (Management)

Relevance:

0.0000

Available:

Cover image for The best service is no service : how to liberate your customers from customer service, keep them happy & control costs

The best service is no service : how to liberate your customers from customer service, keep them happy & control costs

The best service is no service : how to liberate your customers from customer service, keep them happy & control costs

Price, Bill David Jaffe

2008

Perpustakaan Kuala Lumpur

ISBN

9780470189085

Excerpt:

Services industries -- Management

Relevance:

0.0000

Available:

Cover image for The best service is no service : How to liberate your customers from customer service, keep them happy & control costs

The best service is no service : How to liberate your customers from customer service, keep them happy & control costs

The best service is no service : How to liberate your customers from customer service, keep them happy & control costs

Price, Bill David Jaffe

2008

ISBN

9780470189085

Excerpt:

Services industries -- Management

Relevance:

0.0000

Available:

Cover image for The best service is no service : how to liberate your customers from customer service, keep them happy & control costs

The best service is no service : how to liberate your customers from customer service, keep them happy & control costs

The best service is no service : how to liberate your customers from customer service, keep them happy & control costs

Price, Bill David Jaffe

2008

ISBN

9780470189085

Excerpt:

Services industries -- Management

Relevance:

0.0000

Available:

Cover image for The best service is no service : How to liberate your customers from customer service, keep them happy & control costs

The best service is no service : How to liberate your customers from customer service, keep them happy & control costs

The best service is no service : How to liberate your customers from customer service, keep them happy & control costs

Price, Bill David Jaffe

2008

ISBN

9780470189085

Excerpt:

Services industries -- Management

Relevance:

0.0000

Available:

Cover image for The best service is no service : How to liberate your customers from customer service, keep them happy & control costs

The best service is no service : How to liberate your customers from customer service, keep them happy & control costs

The best service is no service : How to liberate your customers from customer service, keep them happy & control costs

Price, Bill David Jaffe

2008

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

ISBN

9780470189085

Excerpt:

Services industries -- Management

Relevance:

0.0000

Available:

Cover image for Human Sigma : managing the employee-customer encounter

Human Sigma : managing the employee-customer encounter

Human Sigma : managing the employee-customer encounter

Fleming, John H.

2007

Perpustakaan Kuala Lumpur

ISBN

9781595620163

Excerpt:

Sale management

Relevance:

0.0000

Available:

Cover image for Human Sigma : Managing the employee-customer encounter

Human Sigma : Managing the employee-customer encounter

Human Sigma : Managing the employee-customer encounter

Fleming, John H.

2007

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

ISBN

9781595620163

Excerpt:

Sale management

Relevance:

0.0000

Available:

Cover image for Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referred

Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referred

Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referred

Heppell, Michael.

2006

ISBN

9780273707929

Excerpt:

Customer services -- Management

Relevance:

0.0000

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PENAFIAN : Perpustakaan Kuala Lumpur (PKL) adalah tidak bertanggungjawab bagi apa-apa kehilangan atau kerugian yang disebabkan oleh penggunaan mana-mana maklumat yang diperolehi dari laman web ini serta tidak boleh ditafsirkan.

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