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Cover image for Customer care excellence
Customer care excellence
Cook, Sarah
2002
ISBN 
9780074937921
Excerpt: 
Total quality management
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Cover image for The quality movement: What total quality management is really all about!
The quality movement: What total quality management is really all about!
Drummond, Helga
1992
ISBN 
9780749407537
Excerpt: 
The quality movement: What total quality management is really all about! Drummond, Helga
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