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Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system

Johnson, Michael D. (Michael David) Gustafsson, Anders, 1964-

2000

ISBN

9780787953102

Excerpt:

Improving customer satisfaction, loyalty, and profit : an integrated measurement and management

Relevance:

0.4095

Available:

Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work

Grandey, Alicia Diefendorff, James Rupp, Deborah E., 1975-

2013

Perpustakaan Kuala Lumpur

ISBN

9781848729490

Excerpt:

Organization and management ;

Relevance:

0.0744

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Leading libraries : how to create a service culture

VanDuinkerken, Wyoma Customer relations.

2015

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838913123

Excerpt:

Library personnel management.

Relevance:

0.0000

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The challenger customer : selling to the hidden influencer who can multiply your results

Adamson, Brent, author Dixon, Matthew, 1972- author Spenner, Pat, author Toman, Nick, author

2015

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

ISBN

9781101980408

Excerpt:

Sales management.

Relevance:

0.0000

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Leading the Starbucks way : 5 principles for connecting with your customers, your products, and your people

Michelli, Joseph A., 1960- author

2014

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

ISBN

9780071801256

Excerpt:

Starbucks Coffee Company -- Management

Relevance:

0.0000

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Romancing the brand : how brands create strong, intimate relationships with customers

Halloran, Tim, 1969-

2014

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

ISBN

9781118611289

Excerpt:

Product management.

Relevance:

0.0000

Available:

Conversations that sell : collaborate with buyers and make every conversation count

Bleeke, Nancy Noel

2013

Perpustakaan Kuala Lumpur

ISBN

9780814431801

Excerpt:

Sales management.

Relevance:

0.0000

Available:

Likeable business : why today's consumers demand more and how leaders can deliver

Kerpen, Dave.

2013

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780071800471

Excerpt:

Management -- Social aspects.

Relevance:

0.0000

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Service failure : the real reasons employees struggle with customer service and what you can do about it

Toister, Jeff.

2013

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780814431993

Excerpt:

American Management Association,

Relevance:

0.0000

Available:

The customer service solution : managing emotions, trust, and control to win your customer's business

Dasu, Sriram Chase, Richard B.

2013

Perpustakaan Kuala Lumpur

ISBN

9780071809931

Excerpt:

Service industries - Management

Relevance:

0.0000

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Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement

Paharia, Rajat

2013

Perpustakaan Kuala Lumpur

ISBN

9780071813372

Excerpt:

Marketing -- Management.

Relevance:

0.0000

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The customer service survival kit : what to say to defuse even the worst customer situations

Gallagher, Richard s

2013

Perpustakaan Kuala Lumpur

ISBN

9780814431832

Excerpt:

AMACOM American Management Association,

Relevance:

0.0000

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