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Cover image for The ownership quotient : Putting the service profit chain to work for unbeatable competitive advantage
The ownership quotient : Putting the service profit chain to work for unbeatable competitive advantage
Heskett, James L.
2008
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9781422110232
Excerpt: 
The ownership quotient : Putting the service profit chain to work for unbeatable competitive
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Cover image for Buiding great customer experiences
Buiding great customer experiences
Shaw, Colin Ivens, John
2002
ISBN 
9780333990131
Excerpt: 
Buiding great customer experiences Shaw, Colin
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