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When customers think we don't care : ending actions that self-destruct companies, customer service and jobs

Buchanan, Richard W.

2008

ISBN

9780070138636

Excerpt:

When customers think we don't care : ending actions that self-destruct companies, customer service

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A complaint is a gift : Recovering customer loyalty when things go wrong

Barlow, Janelle, 1943- Molle

2008

Perpustakaan Jabatan

ISBN

9781576755822

Excerpt:

A complaint is a gift : Recovering customer loyalty when things go wrong / Barlow, Janelle, 1943-

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A complaint is a gift : Recovering customer loyalty when things go wrong

Barlow, Janelle, 1943- Molle

2008

ISBN

9781576755822

Excerpt:

A complaint is a gift : Recovering customer loyalty when things go wrong / Barlow, Janelle, 1943-

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A complaint is a gift : Recovering customer loyalty when things go wrong

Barlow, Janelle, 1943- Molle

2008

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

ISBN

9781576755822

Excerpt:

A complaint is a gift : Recovering customer loyalty when things go wrong / Barlow, Janelle, 1943-

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A complaint is a gift : Recovering customer loyalty when things go wrong

Barlow, Janelle, 1943- Molle

2008

ISBN

9781576755822

Excerpt:

A complaint is a gift : Recovering customer loyalty when things go wrong / Barlow, Janelle, 1943-

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A complaint is a gift : Recovering customer loyalty when things go wrong

Barlow, Janelle, 1943- Moller, Claus 1942-

2008

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781576755822

Excerpt:

A complaint is a gift : Recovering customer loyalty when things go wrong / Barlow, Janelle, 1943-

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A complaint is a gift : Recovering customer loyalty when things go wrong

Barlow, Janelle, 1943- Moller, Claus 1942-

2008

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781576755822

Excerpt:

A complaint is a gift : Recovering customer loyalty when things go wrong / Barlow, Janelle, 1943-

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A complaint is a gift : Recovering customer loyalty when things go wrong

Barlow, Janelle, 1943- Moller, Claus 1942-

2008

ISBN

9781576755822

Excerpt:

A complaint is a gift : Recovering customer loyalty when things go wrong / Barlow, Janelle, 1943-

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A complaint is a gift : Recovering customer loyalty when things go wrong

Barlow, Janelle, 1943- Moller, Claus 1942-

2008

ISBN

9781576755822

Excerpt:

A complaint is a gift : Recovering customer loyalty when things go wrong / Barlow, Janelle, 1943-

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A complaint is a gift : Recovering customer loyalty when things go wrong

Barlow, Janelle, 1943- Moller, Claus 1942-

2008

ISBN

9781576755822

Excerpt:

A complaint is a gift : Recovering customer loyalty when things go wrong / Barlow, Janelle, 1943-

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When customers talk

Gross , Scoot T.

2005

ISBN

9780793195190

Excerpt:

When customers talk Gross , Scoot T.

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When customers talk

Gross , Scoot T.

2005

ISBN

9780793195190

Excerpt:

When customers talk Gross , Scoot T.

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