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Cover image for Startupland : how three guys risked everything to turn an idea into a global business
Svane, Mikkel Adler, Carlye
2015
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781118980811
Excerpt: 
Startupland : how three guys risked everything to turn an idea into a global business / Svane
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0.3723
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Cover image for What's the future of business? : changing the way businesses create experiences
Solis, Brian.
2013
Perpustakaan Kuala Lumpur Perpustakaan Medan Idaman
ISBN 
9781118456538
Excerpt: 
What's the future of business? : changing the way businesses create experiences / Solis, Brian.
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0.3723
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Cover image for The customer service solution :    managing emotions, trust, and control to win your customer's business
Dasu, Sriram Chase, Richard B.
2013
Perpustakaan Kuala Lumpur
ISBN 
9780071809931
Excerpt: 
business / Dasu, Sriram
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0.3723
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Cover image for Uncommon service : how to win by putting customers at the core of your business
Frei, Frances Morriss, Anne
2012
Perpustakaan Kuala Lumpur
ISBN 
9781422133316
Excerpt: 
Uncommon service : how to win by putting customers at the core of your business / Frei, Frances
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0.3723
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Cover image for Service business development : strategies for value creation in manufacturing firms
Fischer, Thomas Gebauer, Heiko Fleisch, Elgar
2012
Perpustakaan Kuala Lumpur
ISBN 
9781107022454
Excerpt: 
Service business development : strategies for value creation in manufacturing firms / Fischer
Relevance: 
0.3723
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Cover image for Open services innovation : rethinking your business to grow and compete in a new era
Chesbrough, Henry William, 1956-
"The father of Open Innovation is back, this time with his most expansive, most significant book yet. Open Innovation described a new paradigm for the management of industrial innovation in the 21st century: How useful industrial knowledge today is widely distributed around the world and firms must open up to work with external partners to commercialize internal innovations, and allow unused internal ideas to be taken to market by others externally. Chesbrough's forthcoming Open Services Innovation demonstrates how the open innovation approach applies to companies both in the service businesses and those that want to be there. The book explains how companies must make two crucial shifts: one from products to services; and the other from closed to open innovation. Readers will discover: A competitive strategy and approach to business for today's services-based economy; A framework with guiding principles that will enable any business unit, company or industry to experience renewed growth and profits. Four new concepts are introduced and described in detail: Think of Your Business as a Services Business Co-Create with Customers and Partners Extend Services Innovation Outside Your Organization Transform Your Business Model with Services and Open Innovation Also learn about Services Innovation in Large and Smaller Companies, Open Services Innovation for Services Businesses, and Services Innovation in Emerging Economies Chesbrough enlightens his readers by explaining the need to develop a new perspective about business, one that rethinks the business models in a services-based economy. Chesbrough establishes that the future prosperity of companies comes from progressive shift to a largely services-based economy, driven by continued innovation. Chesbrough provides more than anecdotal material on how we must view industries, he leads us to examine how we do business. It is one thing to think of the automobile as a means for transportation, it's another to thing to provide transportation services over a life time"--Provided by publisher.
2011
Perpustakaan Kuala Lumpur
ISBN 
9780470905746
Excerpt: 
Open services innovation : rethinking your business to grow and compete in a new era / Chesbrough
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0.3723
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2011
Perpustakaan Kuala Lumpur
ISBN 
9780538740289
Excerpt: 
21st century business series
Relevance: 
0.0496
Available:
Cover image for The customer rules :   the 39 essential rules for delivering sensational service
Cockerell, Lee, author.
2013
Perpustakaan Kuala Lumpur
ISBN 
9780770435608
Excerpt: 
Management and Business Studies
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0.0000
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Cover image for The power of understanding people :  the key to strengthening relationships, increasing sales, and enhancing organizational performance
Mitchell, Dave
2013
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9781118726839
Excerpt: 
Business Communication
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0.0000
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Cover image for Winning the customer : turn consumers into fans and get them to spend more
Imbriano, Lou
2012
Perpustakaan Kuala Lumpur
ISBN 
9780071775267
Excerpt: 
Creative ability in business.
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0.0000
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Cover image for The intention economy : when customers take charge
Searls, Doc
2012
Perpustakaan Kuala Lumpur
ISBN 
9781422158524
Excerpt: 
Harvard Business Review Press,
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0.0000
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Cover image for Please every customer : delivering stellar customer service across cultures
Lucas, Robert W.
"A one-stop resource for delivering great customer service across any cultural boundary. As the economy globalizes, cultural boundaries in commerce are being erased -- which makes your customers an increasingly diverse group. In order to stay competitive, you need to be able to communicate with them clearly and effectively. Please Every Customer helps you create an environment in which everyone is recognized as a valuable component of the customer-provider chain. No other book addresses the issues as thoroughly or provides the kind of direct advice you need to ensure success. Please Every Customer teaches you how to: Communicate effectively Build trust across cultures Serve different genders Understand cultural nuances Provide service to customers of any age who speak English as a second language or has special needs Demographics are changing before our eyes. You need to prepare now for the future . . . because it's already here. Please Every Customer is your roadmap to the new world of customer service"--
2011
Perpustakaan Kuala Lumpur
ISBN 
9780071748360
Excerpt: 
Business education
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0.0000
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