Title:
The ownership quotient : Putting the service profit chain to work for unbeatable competitive advantage
Author:
Heskett, James L.
ISBN:
9781422110232
Personal Author:
Publication Information:
Boston : Harvard Business Press, 2008.
Physical Description:
225 p. ; 25 cm.
General Note:
Includes index.
Available:*
Library | Item Barcode | Material Type | Shelf Number | Status |
|---|---|---|---|---|
Searching... | 39292004162790 | Adult Non-fiction Book | 659.1/HES | Searching... |