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Cover image for Defusing the angry patron : a how-to-do-it manual for librarians
Defusing the angry patron : a how-to-do-it manual for librarians
Rubin, Rhea Joyce, 1950-
2011
ISBN 
9781555707316
Excerpt: 
Defusing the angry patron : a how-to-do-it manual for librarians / Rubin, Rhea Joyce, 1950-
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Cover image for Difficult conversations : how to discuss what matters most
Difficult conversations : how to discuss what matters most
Stone, Douglas, 1958- Patton, Bruce Heen, Sheila
1999
Perpustakaan Kuala Lumpur
ISBN 
9780670921348
Excerpt: 
Patton, Bruce
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