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Cover image for Customer service management training 101 : quick and easy techniques that get great results
Evenson, Renee, 1951-
2012
Perpustakaan Kuala Lumpur
ISBN 
9780814417157
Excerpt: 
Communication in management.
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Cover image for Information overload :   an international challenge to professional engineers and technical communicators
Strother, Judith B. Ulijn, J. M. Fazal, Zohra
2012
Perpustakaan Kuala Lumpur
ISBN 
9781118230138
Excerpt: 
IEEE PCS professional engineering communication series
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