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Hug your haters : how to embrace complaints and keep your customers

Baer,Jay

2016

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

ISBN

9781101980675

Excerpt:

Hug your haters : how to embrace complaints and keep your customers / Baer,Jay

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Leading libraries : how to create a service culture

VanDuinkerken, Wyoma Customer relations.

2015

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838913123

Excerpt:

Leading libraries : how to create a service culture / VanDuinkerken, Wyoma

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Romancing the brand : how brands create strong, intimate relationships with customers

Halloran, Tim, 1969-

2014

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

ISBN

9781118611289

Excerpt:

Romancing the brand : how brands create strong, intimate relationships with customers / Halloran

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Connect : how to use data and experience marketing to create lifetime customers

Petersen, Lars Birkholm Person, Ron, 1948- Nash, Christopher.

2014

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781118963616

Excerpt:

Connect : how to use data and experience marketing to create lifetime customers / Petersen, Lars

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Likeable business : why today's consumers demand more and how leaders can deliver

Kerpen, Dave.

2013

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780071800471

Excerpt:

Likeable business : why today's consumers demand more and how leaders can deliver / Kerpen, Dave.

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Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement

Paharia, Rajat

2013

Perpustakaan Kuala Lumpur

ISBN

9780071813372

Excerpt:

Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement /

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Uncommon service : how to win by putting customers at the core of your business

Frei, Frances Morriss, Anne

2012

Perpustakaan Kuala Lumpur

ISBN

9781422133316

Excerpt:

Uncommon service : how to win by putting customers at the core of your business / Frei, Frances

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When core values are strategic : how the basic values of Procter & Gamble transformed leadership at Fortune 500 companies

Tocquigny, Rick, 1955- Butcher, Andy

2012

Perpustakaan Jabatan

ISBN

9780132905336

Excerpt:

When core values are strategic : how the basic values of Procter & Gamble transformed leadership

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Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on facebook (& other social networks)

Kerpen, Dave

2011

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Gombak Setia Perpustakaan Jabatan

ISBN

9780071762342

Excerpt:

Likeable social media : how to delight your customers, create an irresistible brand, and be

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How to turn customer service into customer sales

Katz, Bernard.

1988 1987

ISBN

9780844231709

Excerpt:

How to turn customer service into customer sales / Katz, Bernard.

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