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Cover image for Going the extra smile : creating remarkable customer expirence
Going the extra smile : creating remarkable customer expirence
2009
ISBN 
9789810680961
Excerpt: 
Going the extra smile : creating remarkable customer expirence /
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Cover image for The Brandpromise : How Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
The Brandpromise : How Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
Knapp, Duane E.
2008
ISBN 
9780071494410
Excerpt: 
The Brandpromise : How Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands
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Cover image for A complete and balanced service scorecard : creating value through sustained performance improvement
A complete and balanced service scorecard : creating value through sustained performance improvement
Tyagi, Rajesh K. Gupta, Praveen
2008
Perpustakaan Kuala Lumpur
ISBN 
9780131986008
Excerpt: 
A complete and balanced service scorecard : creating value through sustained performance
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Cover image for Love thy customer: creating delight, preventing dissatisfaction and pleasing your hardest to please customers
Love thy customer: creating delight, preventing dissatisfaction and pleasing your hardest to please customers
Brinkman, Rick Kirschner, Rick
2006
ISBN 
9780071448024
Excerpt: 
Love thy customer: creating delight, preventing dissatisfaction and pleasing your hardest to please
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Cover image for When fish fly : lessons for creating a vital and energized workplace from the world famous Pike Place Fish Market
When fish fly : lessons for creating a vital and energized workplace from the world famous Pike Place Fish Market
Yokoyama, John
2004
ISBN 
9781401300616
Excerpt: 
When fish fly : lessons for creating a vital and energized workplace from the world famous Pike
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Cover image for Batteries included! : creating legendary service
Batteries included! : creating legendary service
Barlow, Nigel May
2000
Perpustakaan Kuala Lumpur
ISBN 
9780712680639
Excerpt: 
Batteries included! : creating legendary service Barlow, Nigel May
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