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Subject: Customer relations
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Cook, Sarah
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Drummond, Helga
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1992
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Total quality management
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Customer care excellence
Customer care excellence
Cook, Sarah
2002
ISBN
9780074937921
Excerpt:
Total quality management
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The quality movement: What total quality management is really all about!
The quality movement: What total quality management is really all about!
Drummond, Helga
1992
ISBN
9780749407537
Excerpt:
The quality movement: What total quality management is really all about! Drummond, Helga
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