Delivering satisfaction and service quality : a customer-based approach for libraries

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Title:

Author:

Hernon, Peter

Whitman, John R.

ISBN:

9780838907894

Personal Author:

Publication Information:

London : America Library Association, 2001.

Physical Description:

xiv, 181 p. ; 28 cm.

Subject Term:

Added Author:

Library	Item Barcode	Material Type	Shelf Number	Status
Searching... Perpustakaan Kuala Lumpur	39292004133319	Adult Non-fiction Book	025.52/HER	Searching... Unknown