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Leading libraries : how to create a service culture

VanDuinkerken, Wyoma Customer relations.

2015

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838913123

Excerpt:

Library personnel management.

Relevance:

0.0000

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The challenger customer : selling to the hidden influencer who can multiply your results

Adamson, Brent, author Dixon, Matthew, 1972- author Spenner, Pat, author Toman, Nick, author

2015

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

ISBN

9781101980408

Excerpt:

Sales management.

Relevance:

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Leading the Starbucks way : 5 principles for connecting with your customers, your products, and your people

Michelli, Joseph A., 1960- author

2014

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

ISBN

9780071801256

Excerpt:

Starbucks Coffee Company -- Management

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Romancing the brand : how brands create strong, intimate relationships with customers

Halloran, Tim, 1969-

2014

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

ISBN

9781118611289

Excerpt:

Product management.

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0.0000

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Conversations that sell : collaborate with buyers and make every conversation count

Bleeke, Nancy Noel

2013

Perpustakaan Kuala Lumpur

ISBN

9780814431801

Excerpt:

Sales management.

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0.0000

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Likeable business : why today's consumers demand more and how leaders can deliver

Kerpen, Dave.

2013

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780071800471

Excerpt:

Management -- Social aspects.

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The customer service solution : managing emotions, trust, and control to win your customer's business

Dasu, Sriram Chase, Richard B.

2013

Perpustakaan Kuala Lumpur

ISBN

9780071809931

Excerpt:

Service industries - Management

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Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement

Paharia, Rajat

2013

Perpustakaan Kuala Lumpur

ISBN

9780071813372

Excerpt:

Marketing -- Management.

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Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work

Grandey, Alicia Diefendorff, James Rupp, Deborah E., 1975-

2013

Perpustakaan Kuala Lumpur

ISBN

9781848729490

Excerpt:

Organization and management ;

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Uncommon service : how to win by putting customers at the core of your business

Frei, Frances Morriss, Anne

2012

Perpustakaan Kuala Lumpur

ISBN

9781422133316

Excerpt:

Service industries - Management

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The hidden wealth of customers : realizing the untapped value of your most important asset

Lee, William G.

2012

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781422172315

Excerpt:

Management and Business Studies

Relevance:

0.0000

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When core values are strategic : how the basic values of Procter & Gamble transformed leadership at Fortune 500 companies

Tocquigny, Rick, 1955- Butcher, Andy

2012

Perpustakaan Jabatan

ISBN

9780132905336

Excerpt:

Procter & Gamble Company -- Management

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0.0000

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