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Subject: Customer services

Author

Barlow, Janelle, 1943-

(10)

Moller, Claus 1942-

(5)

Gross , Scoot T.

(4)

(4)

Buschken, Joachim

(3)

Zanetti, Daniel.

(3)

Buchanan, Richard W.

(2)

Cheverton, Peter

(2)

Christensen , Clyton M.

(2)

Cutting, Donna 1966-

(2)

(2)

(2)

Schragis, Steven

(2)

(2)

(2)

Ukens, Lorraine L.

(2)

(1)

Amir Faisal, author.

(1)

(1)

Bailey, Keith, 1945-

(1)

Barlow, Nigel May

(1)

Bell, Chip R., author

(1)

Bettencourt, Lance A.

(1)

Bitner, Mary Jo

(1)

(1)

Bush, John, illustrator

(1)

Carroll, Becky, 1966-

(1)

Christensen, Clayton M., author

(1)

Cleaver, Joanne Y.

(1)

Customer relations

(1)

Dijulius, John R. 1964-

(1)

Dillon, Karen (Editor), author

(1)

Doane, Darryl S.

(1)

Duncan, David S., author

(1)

Evenson, Renee, 1951-

(1)

Faris Azzaki, 1990- author.

(1)

Fogli , Lawrence

(1)

(1)

(1)

Gilmore, James H

(1)

Gregerman, Alan S.

(1)

(1)

(1)

(1)

Hall, Taddy, author

(1)

Harris, Elaine K.

(1)

Heskett, James L.

(1)

(1)

(1)

Jaffe, David, 1963- author

(1)

(1)

(1)

(1)

(1)

Kinni, Theodore B,

(1)

Kirschner, Rick

(1)

Knapp, Duane E.

(1)

Kramer, Larry 1950-

(1)

(1)

(1)

Lowenstein, Michael W.

(1)

(1)

(1)

Matinez, Mario. 1967-

(1)

McDonald, Malcolm

(1)

(1)

Md. Ali Berahim

(1)

(1)

Mohamad Ezrin Shah, editor.

(1)

Mooney, P. Kelly

(1)

(1)

(1)

Pine II, B. Joseph

(1)

(1)

(1)

Ranadive, Vivek.

(1)

Roberts-Phelps, Graham

(1)

(1)

Shankman, Peter

(1)

(1)

(1)

(1)

Stewart, Paul, 1966

(1)

(1)

Timm, Paul R. 50 ways to win new customers.

(1)

(1)

(1)

Tyagi, Rajesh K.

(1)

Willingham, Ron

(1)

Wilson, Charles

(1)

Woodburn, Diana

(1)

(1)

Zainuddin Zakaria

(1)

Zeithaml, Valarie A.

(1)

Zemke, Ron, author

(1)

Ziadatul Hidayah Zakaria.

(1)

Format

(97)

Language

(64)

(4)

Library

Perpustakaan Internet Bergerak

Perpustakaan Jabatan

Perpustakaan Kuala Lumpur

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak

Perpustakaan Kuala Lumpur, Cawangan Setiawangsa

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

Pustaka KL @ Keramat

Shelf Location

Management and Economic

Publication Date

-

(19)

(15)

(10)

(8)

(6)

(6)

(5)

(4)

(4)

(3)

(3)

(3)

(2)

(2)

(2)

(2)

(1)

(1)

(1)

Subject

Customer relations

(41)

Consumer satisfaction

(16)

Customer loyalty

(10)

Consumer complaints

(9)

Employees -- Training of

(7)

Success in business

(5)

(3)

Creative ability in business

(3)

Customer satisfaction

(3)

Succes in business

(3)

Brand name products

(2)

Business communication

(2)

Customer relations -- Management

(2)

Customer services -- Management

(2)

Diversity in the workplace -- Management

(2)

Financial services industry -- Management

(2)

Industrial management

(2)

Interpersonal communication

(2)

Interpersonal realations

(2)

Interpersonal relations

(2)

(2)

(2)

Marketing -- Key accounts

(2)

Public relations

(2)

Selling -- Key accounts

(2)

Strategic planning

(2)

(1)

Advertising -- Cost effectiveness

(1)

British Telecom

(1)

Business -- Data processing -- Management

(1)

Business logistics

(1)

(1)

Consumer satisfaction.

(1)

Cunsumer satisfaction

(1)

Customer relations.

(1)

Customer services -- Technological innovations

(1)

Customer services -- Terminology

(1)

Diversification in industry

(1)

Employee motivation

(1)

Employee ownership

(1)

(1)

Facebook (Electronic resource)

(1)

High technology -- marketing

(1)

Industries -- Technological innovations

(1)

International Dairy Queen, Inc.

(1)

Internet advertising

(1)

Internet marketing

(1)

(1)

Management games

(1)

Marketing -- Management

(1)

Marketing -- Cost effectiveness

(1)

Marketing key accounts

(1)

Marketing research

(1)

Organizational effectiveness

(1)

Performent -- Measurement.

(1)

Product management

(1)

Real-time data processing -- Management

(1)

Relationship marketing

(1)

(1)

Selling key accounts

(1)

Service industries - Technological innovations

(1)

Service industries -- Management.

(1)

Service industries workers -- Training of

(1)

Services industries - Marketing

(1)

(1)

Small business -- Management

(1)

Social participation -- Economic aspects

(1)

Strategic alliances (Business)

(1)

Technological innovations -- Economic aspects

(1)

Total quality management

(1)

Word -- of-mouth advertising

(1)

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Cover image for Customer service : A practical approach

Customer service : A practical approach

Customer service : A practical approach

Harris, Elaine K.

2003

ISBN

9780130978530

Relevance:

1.0000

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Cover image for Services marketing

Services marketing

Services marketing

Zeithaml, Valarie A. Bitner, Mary Jo

2003

Perpustakaan Kuala Lumpur

ISBN

9780071199148

Relevance:

1.0000

Available:

Cover image for Unleashing excellence : the complete guide to ultimate customer service

Unleashing excellence : the complete guide to ultimate customer service

Unleashing excellence : the complete guide to ultimate customer service

Snow, Dennis

2003

ISBN

9781932021066

Relevance:

1.0000

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Cover image for The innovator's dilemma

The innovator's dilemma

The innovator's dilemma

Christensen , Clyton M.

2002

ISBN

9780060521998

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1.0000

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Cover image for The innovator's dilemma

The innovator's dilemma

The innovator's dilemma

Christensen , Clyton M.

2002

ISBN

9780060521998

Relevance:

1.0000

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Cover image for Total access

McKenna, Regis

2002

ISBN

9781578512447

Relevance:

1.0000

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Cover image for When customers think we don't care

When customers think we don't care

When customers think we don't care

Buchanan, Richard W.

2002

Perpustakaan Kuala Lumpur

ISBN

9780074709306

Relevance:

1.0000

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Cover image for The ten demandments

The ten demandments

The ten demandments

Mooney, P. Kelly

2002

ISBN

9780071387392

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1.0000

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Cover image for Buiding great customer experiences

Buiding great customer experiences

Buiding great customer experiences

Shaw, Colin Ivens, John

2002

ISBN

9780333990131

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1.0000

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Cover image for How to kiss and keep your customers and kick the competition

How to kiss and keep your customers and kick the competition

How to kiss and keep your customers and kick the competition

Malouf, Doug

2002

ISBN

9781865089577

Relevance:

1.0000

Available:

Cover image for Up Your Service ! Insights : true Stories of Winners & Losers in the Quest for Superior Service

Up Your Service ! Insights : true Stories of Winners & Losers in the Quest for Superior Service

Up Your Service ! Insights : true Stories of Winners & Losers in the Quest for Superior Service

KAufman, Ron

2002

ISBN

9789810459390

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1.0000

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Cover image for Seven power strategies for building customer loyalty

Seven power strategies for building customer loyalty

Seven power strategies for building customer loyalty

Timm, Paul R.

2001

Perpustakaan Kuala Lumpur

ISBN

9780814405697

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