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Cover image for Customer service : a practical approach
Customer service : a practical approach
Harris, Elaine K.
2013
Perpustakaan Kuala Lumpur Perpustakaan Jabatan
ISBN 
9780132742399
Excerpt: 
Customer service : a practical approach / Harris, Elaine K.
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Cover image for What's the future of business? : changing the way businesses create experiences
What's the future of business? : changing the way businesses create experiences
Solis, Brian.
2013
Perpustakaan Kuala Lumpur Perpustakaan Medan Idaman
ISBN 
9781118456538
Excerpt: 
Customer services.
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Cover image for Service failure : the real reasons employees struggle with customer service and what you can do about it
Service failure : the real reasons employees struggle with customer service and what you can do about it
Toister, Jeff.
2013
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780814431993
Excerpt: 
Service failure : the real reasons employees struggle with customer service and what you can do
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Cover image for The customer service solution : managing emotions, trust, and control to win your customer's business
The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram Chase, Richard B.
2013
Perpustakaan Kuala Lumpur
ISBN 
9780071809931
Excerpt: 
The customer service solution : managing emotions, trust, and control to win your customer's
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Cover image for Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary
Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary
Curtin, Steve
2013
Perpustakaan Kuala Lumpur
ISBN 
9780814432808
Excerpt: 
Delight your customers : 7 simple ways to raise your customer service from ordinary to
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Cover image for Managing knock your socks off service
Managing knock your socks off service
Bell, Chip R., author Zemke, Ron, author Bush, John, illustrator
2013
Perpustakaan Kuala Lumpur
ISBN 
9780814432044
Excerpt: 
Customer services
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Cover image for The customer service survival kit : what to say to defuse even the worst customer situations
The customer service survival kit : what to say to defuse even the worst customer situations
Gallagher, Richard s
2013
Perpustakaan Kuala Lumpur
ISBN 
9780814431832
Excerpt: 
The customer service survival kit : what to say to defuse even the worst customer situations /
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Cover image for The customer rules : the 39 essential rules for delivering sensational service
The customer rules : the 39 essential rules for delivering sensational service
Cockerell, Lee, author.
2013
Perpustakaan Kuala Lumpur
ISBN 
9780770435608
Excerpt: 
The customer rules : the 39 essential rules for delivering sensational service / Cockerell, Lee
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Cover image for The everything guide to starting an online business : the latest strategies and advice on how to start a profitable Internet business
The everything guide to starting an online business : the latest strategies and advice on how to start a profitable Internet business
Craig, Randall
Whether it is a full-time online consulting business or just selling your crafts on the side, starting an Internet enterprise is a very appealing prospect to a budding entrepreneur. This guide takes you from developing an idea to sharing it with the world, whether you just want to make some extra cash or a steady income stream.
2013
ISBN 
9781440555305
Excerpt: 
-- Advanced concepts: converting browsers to buyers -- Customer relationship management -- Product and
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Cover image for The business solution to poverty : designing products and services for three billion new customers
The business solution to poverty : designing products and services for three billion new customers
Polak, Paul. Warwick, Mal
2013
ISBN 
9781609940775
Excerpt: 
The business solution to poverty : designing products and services for three billion new customers /
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Cover image for Reshaping retail : why technology is transforming the industry and how to win in the new consumer driven world
Reshaping retail : why technology is transforming the industry and how to win in the new consumer driven world
Niemeier, Stefan, 1973- Zocchi, Andrea. Catena, Marco, 1977-
2013
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9781118656662
Excerpt: 
Retail trade -- Customer services
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Cover image for The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance
The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance
Mitchell, Dave
2013
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9781118726839
Excerpt: 
Customer services.
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