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2013
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Cover image for The customer service solution : managing emotions, trust, and control to win your customer's business
The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram Chase, Richard B.
2013
Perpustakaan Kuala Lumpur
ISBN 
9780071809931
Excerpt: 
The customer service solution : managing emotions, trust, and control to win your customer's
Relevance: 
0.3723
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Cover image for Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
Grandey, Alicia Diefendorff, James Rupp, Deborah E., 1975-
2013
Perpustakaan Kuala Lumpur
ISBN 
9781848729490
Excerpt: 
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation
Relevance: 
0.0000
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