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Industrial management
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Cover image for Restructuring in the services industries : management reform and workplace relations in the UK service sector
Restructuring in the services industries : management reform and workplace relations in the UK service sector
Poynter, Gavin, 1949-
2000
ISBN 
9780720123418
Excerpt: 
Restructuring in the services industries : management reform and workplace relations in the UK
Relevance: 
1.1170
Available:
Cover image for ROOTS AND ENABLERS OF SERVICE OPERATIONS EXCELLENCE
ROOTS AND ENABLERS OF SERVICE OPERATIONS EXCELLENCE
FAZLI IDRIS
2019
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9789674128319
Excerpt: 
Service industries -- Management
Relevance: 
0.0000
Available:
Cover image for Living innovation : competing in the 21st century access economy
Living innovation : competing in the 21st century access economy
Mathe, Hervé
2016 2015
Perpustakaan Kuala Lumpur
ISBN 
9789814719575
Excerpt: 
Service industries - Technological innovations
Relevance: 
0.0000
Available:
Cover image for The customer service solution : managing emotions, trust, and control to win your customer's business
The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram Chase, Richard B.
2013
Perpustakaan Kuala Lumpur
ISBN 
9780071809931
Excerpt: 
Service industries - Management
Relevance: 
0.0000
Available:
Cover image for Stewardship : choosing service over self-interest
Stewardship : choosing service over self-interest
Block, Peter.
2013
Perpustakaan Kuala Lumpur
ISBN 
9781609948221
Excerpt: 
Industrial management.
Relevance: 
0.0000
Available:
Cover image for The business solution to poverty : designing products and services for three billion new customers
The business solution to poverty : designing products and services for three billion new customers
Polak, Paul. Warwick, Mal
2013
ISBN 
9781609940775
Excerpt: 
Industrial management -- Social aspects
Relevance: 
0.0000
Available:
Cover image for Uncommon service : how to win by putting customers at the core of your business
Uncommon service : how to win by putting customers at the core of your business
Frei, Frances Morriss, Anne
2012
Perpustakaan Kuala Lumpur
ISBN 
9781422133316
Excerpt: 
Service industries - Management
Relevance: 
0.0000
Available:
Cover image for Service business development : strategies for value creation in manufacturing firms
Service business development : strategies for value creation in manufacturing firms
Fischer, Thomas Gebauer, Heiko Fleisch, Elgar
2012
Perpustakaan Kuala Lumpur
ISBN 
9781107022454
Excerpt: 
Manufacturing industries - Management
Relevance: 
0.0000
Available:
Cover image for Service operations management : improving service delivery
Service operations management : improving service delivery
Johnston, Robert, 1953- Clark, Graham, 1949- Shulver, Michael
2012
Perpustakaan Jabatan
ISBN 
9780273740483
Excerpt: 
Service operations management : improving service delivery / Johnston, Robert, 1953-
Relevance: 
0.0000
Available:
Cover image for Service management : operations, strategy, information technology
Service management : operations, strategy, information technology
Fitzsimmons, James A.
2011
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780071289276
Excerpt: 
Service industries - Management
Relevance: 
0.0000
Available:
Cover image for Design at your service : how to improve your business with the help of a designer
Design at your service : how to improve your business with the help of a designer
Vilades, Xenia
2011
Perpustakaan Kuala Lumpur
ISBN 
9788492643561
Excerpt: 
Service industries -- Management.
Relevance: 
0.0000
Available:
Cover image for Marketing IT products and services
Marketing IT products and services
Keyes, Jessica, 1950-
2010
Perpustakaan Kuala Lumpur
ISBN 
9781439803196
Excerpt: 
Industrial management
Relevance: 
0.0000
Available:
Cover image for Marketing IT products and services :
Marketing IT products and services :
Keyes, Jessica, 1950-
2010
Perpustakaan Kuala Lumpur
ISBN 
9781439803196
Excerpt: 
Industrial management
Relevance: 
0.0000
Available:
Cover image for Lean six sigma for the office
Lean six sigma for the office
Martin, James W.
2009
Perpustakaan Kuala Lumpur
ISBN 
9781420068795
Excerpt: 
Service industries -- quality control
Relevance: 
0.0000
Available:
Cover image for The best service is no service : how to liberate your customers from customer service, keep them happy & control costs
The best service is no service : how to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe
2008
Perpustakaan Kuala Lumpur
ISBN 
9780470189085
Excerpt: 
The best service is no service : how to liberate your customers from customer service, keep them
Relevance: 
0.0000
Available:
Cover image for The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe
2008
ISBN 
9780470189085
Excerpt: 
The best service is no service : How to liberate your customers from customer service, keep them
Relevance: 
0.0000
Available:
Cover image for The best service is no service : how to liberate your customers from customer service, keep them happy & control costs
The best service is no service : how to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe
2008
ISBN 
9780470189085
Excerpt: 
The best service is no service : how to liberate your customers from customer service, keep them
Relevance: 
0.0000
Available:
Cover image for The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe
2008
ISBN 
9780470189085
Excerpt: 
The best service is no service : How to liberate your customers from customer service, keep them
Relevance: 
0.0000
Available:
Cover image for The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe
2008
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9780470189085
Excerpt: 
The best service is no service : How to liberate your customers from customer service, keep them
Relevance: 
0.0000
Available:
Cover image for A complete and balanced service scorecard : creating value through sustained performance improvement
A complete and balanced service scorecard : creating value through sustained performance improvement
Tyagi, Rajesh K. Gupta, Praveen
2008
Perpustakaan Kuala Lumpur
ISBN 
9780131986008
Excerpt: 
Service industries -- Management.
Relevance: 
0.0000
Available:
Cover image for Services marketing : people, technology, strategy
Services marketing : people, technology, strategy
Lovelock, Christopher Wirtz, Jochen
2007
Perpustakaan Jabatan
ISBN 
9780132056762
Excerpt: 
Service industries -- Marketing.
Relevance: 
0.0000
Available:
Cover image for Chief customer officer : getting past lip service to passionate action
Chief customer officer : getting past lip service to passionate action
Bliss, Jeanne
2006
ISBN 
9780787980948
Excerpt: 
Industrial management
Relevance: 
0.0000
Available:
Cover image for Managing innovation : new technology, new products, and new services in a global economy
Managing innovation : new technology, new products, and new services in a global economy
Ettlie, John E
2006
Perpustakaan Jabatan
ISBN 
9780750678957
Excerpt: 
Research, Industrial -- Management
Relevance: 
0.0000
Available:
Cover image for Services marketing management
Services marketing management
Mudie, Peter Pirrie , Angela
2006
Perpustakaan Jabatan
ISBN 
9780750666749
Excerpt: 
Service industries -- Marketing -- Management
Relevance: 
0.0000
Available:
Cover image for Servise is front stage : Positioning services for value advantage
Servise is front stage : Positioning services for value advantage
Teboul, James
2006
ISBN 
9780230006607
Excerpt: 
Service industries -- Management.
Relevance: 
0.0000
Available:
Cover image for The innvator's solution : creating and sustaining successful growth
The innvator's solution : creating and sustaining successful growth
Christensen, Clayton M. Raynor, Michael E.
2003
Perpustakaan Jabatan
ISBN 
9781578518524
Excerpt: 
Industrial management
Relevance: 
0.0000
Available:
Cover image for The innovator's solutian: creating and sustaining successfull groety
The innovator's solutian: creating and sustaining successfull groety
Christensen, Clayton M.
2003
ISBN 
9781578518524
Excerpt: 
Industrial management
Relevance: 
0.0000
Available:
Cover image for Managing transport operations
Managing transport operations
Gubbins, Edmund J.
2003
Perpustakaan Kuala Lumpur
ISBN 
9780749439286
Excerpt: 
Services industries - Management
Relevance: 
0.0000
Available:
Cover image for Managing Services : Using Technology to Create Value
Managing Services : Using Technology to Create Value
Davis , Mark M.
2003
Perpustakaan Kuala Lumpur
Excerpt: 
Service Industries - Technological Innovations - Management
Relevance: 
0.0000
Available:
Cover image for The innovator's dilemma
The innovator's dilemma
Christensen , Clyton M.
2002
ISBN 
9780060521998
Excerpt: 
Industrial management
Relevance: 
0.0000
Available:
Cover image for The innovator's dilemma
The innovator's dilemma
Christensen , Clyton M.
2002
ISBN 
9780060521998
Excerpt: 
Industrial management
Relevance: 
0.0000
Available:
Cover image for Service America in the new economy
Service America in the new economy
Albrecht, Karl Zemke, Ron
2002
ISBN 
9780071377225
Excerpt: 
Service industries - United States - Management
Relevance: 
0.0000
Available:
Cover image for quality second edition
quality second edition
Beckford, John
2002
Perpustakaan Kuala Lumpur
ISBN 
Sumbangan (pbk.)
Excerpt: 
Service industries -- Management -- Case studies
Relevance: 
0.0000
Available:
Cover image for Market leadership strategies for servise companies
Market leadership strategies for servise companies
Terrill, Craig Middlebrooks, Arthur
2001
ISBN 
9780844224411
Excerpt: 
Service industries - Marketing - Management
Relevance: 
0.0000
Available:
Cover image for Pengurusan projek sektor awam dari perspektif praktikal
Pengurusan projek sektor awam dari perspektif praktikal
Lee, Kiyau Loo
2000
ISBN 
9789679933789
Excerpt: 
Industrial project management - Malaysia
Relevance: 
0.0000
Available:
Cover image for The process-centered enterprise: The Power of commitments
The process-centered enterprise: The Power of commitments
Pall, Gabriel R.
2000
ISBN 
9781574442397
Excerpt: 
Industrial management
Relevance: 
0.0000
Available:
Cover image for Restructuring in the service industries : managemnet reform and workplace relations in the UK service sector
Restructuring in the service industries : managemnet reform and workplace relations in the UK service sector
Poynter, Gavin
2000
Perpustakaan Kuala Lumpur
ISBN 
9780720123418
Excerpt: 
Restructuring in the service industries : managemnet reform and workplace relations in the UK
Relevance: 
0.0000
Available:
Cover image for Services marketing self-portraits : introspections, reflections and glimpses from the experts
Services marketing self-portraits : introspections, reflections and glimpses from the experts
2000
ISBN 
9780877572893
Excerpt: 
Service industries - Management
Relevance: 
0.0000
Available:
Cover image for Service America! : doing business in the new economy
Service America! : doing business in the new economy
Albrecht, Karl
1985
ISBN 
9780870946592
Excerpt: 
Service industries -- United States -- Management
Relevance: 
0.0000
Available:
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