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Cover image for A complete and balanced service scorecard : creating value through sustained performance improvement
A complete and balanced service scorecard : creating value through sustained performance improvement
Tyagi, Rajesh K. Gupta, Praveen
2008
Perpustakaan Kuala Lumpur
ISBN 
9780131986008
Excerpt: 
A complete and balanced service scorecard : creating value through sustained performance
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Cover image for Batteries included! : creating legendary service
Batteries included! : creating legendary service
Barlow, Nigel May
2000
Perpustakaan Kuala Lumpur
ISBN 
9780712680639
Excerpt: 
Batteries included! : creating legendary service Barlow, Nigel May
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