Strader, Troy J., 1945-
2011
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN
9781616928773
Excerpt:
Business Science Reference,
Relevance:
0.0000
Praeg, Claus-Peter, 1973- Spath, Dieter
"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
2010
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN
9781616928896
Excerpt:
Quality management for IT services : perspectives on business and process performance / Praeg
Relevance:
0.0000

