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Cover image for Living innovation : competing in the 21st century access economy
Living innovation : competing in the 21st century access economy
Mathe, Hervé
2016 2015
Perpustakaan Kuala Lumpur
ISBN 
9789814719575
Excerpt: 
Service industries - Technological innovations
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Cover image for A complete and balanced service scorecard : creating value through sustained performance improvement
A complete and balanced service scorecard : creating value through sustained performance improvement
Tyagi, Rajesh K. Gupta, Praveen
2008
Perpustakaan Kuala Lumpur
ISBN 
9780131986008
Excerpt: 
Service industries -- Management.
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0.0000
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Cover image for The customer service activity book : 50 activities for inspiring exceptional service
The customer service activity book : 50 activities for inspiring exceptional service
Doane, Darryl S. Sloat, Rose D.
2005
Perpustakaan Kuala Lumpur
ISBN 
9780814472590
Excerpt: 
The customer service activity book : 50 activities for inspiring exceptional service / Doane
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Cover image for Services marketing
Services marketing
Zeithaml, Valarie A. Bitner, Mary Jo
2003
Perpustakaan Kuala Lumpur
ISBN 
9780071199148
Excerpt: 
Services industries - Marketing
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0.0000
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Cover image for The innovator's dilemma
The innovator's dilemma
Christensen , Clyton M.
2002
ISBN 
9780060521998
Excerpt: 
Industrial management
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Cover image for The innovator's dilemma
The innovator's dilemma
Christensen , Clyton M.
2002
ISBN 
9780060521998
Excerpt: 
Industrial management
Relevance: 
0.0000
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