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Peverell, Roger
2017
Perpustakaan Kuala Lumpur
ISBN 
9781907794490
Excerpt: 
Financial services industry -- Customer services.
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Wirtz, Jochen
2017
Perpustakaan Kuala Lumpur
ISBN 
9781944659059
Excerpt: 
Service industries -- Marketing.
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0.0000
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Mathe, Hervé
2016 2015
Perpustakaan Kuala Lumpur
ISBN 
9789814719575
Excerpt: 
Customer services
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Faris Azzaki, 1990- author. Amir Faisal, author. Mohamad Ezrin Shah, editor.
2014
Pustaka KL @ Keramat
ISBN 
9789671186671
Excerpt: 
Customer services
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Montague, Ty, author.
Is your company a storyteller or a storydoer? The old way to market a business was storytelling. But in today's world, simply communicating your brand's story in the hope that customers will listen is no longer enough. Instead, your authentic brand must be evident in every action the organization undertakes. Today's most successful businesses are storydoers. These companies create products and services that, from the very beginning, are manifestations of an authentic and meaningful story, one told primarily through action, not advertising. In True Story, creative executive Ty Montague argues that any business, regardless of size or industry, can embrace the principles of storydoing. Indeed, our best-run companies, from small start-ups to global conglomerates, organize around a coherent narrative that is then broadcast through every action they take (from product design to customer service to marketing). Montague shows why storydoing firms are nimble, more adaptive to change, and more efficiently run businesses.
2013
Pustaka KL @ Keramat
ISBN 
9781422170687
Excerpt: 
Branding (Marketing)
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Imbriano, Lou
2012
Perpustakaan Kuala Lumpur
ISBN 
9780071775267
Excerpt: 
Customer services.
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Cheverton, Peter.
2012
Perpustakaan Kuala Lumpur
ISBN 
9780749463519
Excerpt: 
Customer services.
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Turow, Joseph.
2011
Perpustakaan Kuala Lumpur
ISBN 
9780300165012
Excerpt: 
Customer services -- Technological innovations.
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Gallo , Carmine
2011
Perpustakaan Kuala Lumpur
ISBN 
9780071773171
Excerpt: 
The power of Foursquare : 7 innovative ways to get customers to check in wherever they are /
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Leadbetter, Jane
2011
Perpustakaan Kuala Lumpur
ISBN 
9781852526719
Excerpt: 
Sales & service excellence / Leadbetter, Jane
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Kramer, Larry 1950-
2010
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780061984976
Excerpt: 
Customer services
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2010
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780982908310
Excerpt: 
Customer services
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Libert, Barry Spector, Jon
2008
ISBN 
9780132244794
Excerpt: 
Customer services
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Patterson, Paul
2007
ISBN 
9780733986789
Excerpt: 
Customer services -- pacific area -- Marketing
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Lovelock, Christopher Wirtz, Jochen
2007
Perpustakaan Jabatan
ISBN 
9780132056762
Excerpt: 
Customer services -- Marketing
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Timm , Paul R. Timm, Paul R. 50 ways to win new customers.
2006
Perpustakaan Jabatan
ISBN 
9789833246724
Excerpt: 
Customer services
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Mudie, Peter Pirrie , Angela
2006
Perpustakaan Jabatan
ISBN 
9780750666749
Excerpt: 
Customer services -- Marketing -- Management.
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Cheverton, Peter
2005
ISBN 
9780749441876
Excerpt: 
Customer services
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Cheverton, Peter
2005
Perpustakaan Kuala Lumpur
ISBN 
9780749441876
Excerpt: 
Customer services
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Woodward, Jeannette A.
2005
ISBN 
9780838908884
Excerpt: 
Creating the customer-driven library : building on the bookstore model Woodward, Jeannette A.
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ehrlich, Evelyn
2004
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781576601563
Excerpt: 
The financial services marketing handbook : tactics and techniques that produce result ehrlich
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Zeithaml, Valarie A. Bitner, Mary Jo
2003
Perpustakaan Kuala Lumpur
ISBN 
9780071199148
Excerpt: 
Services marketing Zeithaml, Valarie A.
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De Bonis, J. Nicholas Balinski, Eric Allen, Phil
2003
ISBN 
9780071396561
Excerpt: 
Customer services - Management
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Kasanoff, Bruce
2001
Perpustakaan Kuala Lumpur
ISBN 
9780738205366
Excerpt: 
Customer service
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Blattberg, Robert C. Getz, Gary Thomas, Jacquelyn S.
2001
Perpustakaan Kuala Lumpur
ISBN 
9780875847641
Excerpt: 
Customer services - Marketing
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Blattberg, Robert C. Getz, Gary
2001
Perpustakaan Kuala Lumpur
ISBN 
9780875847641
Excerpt: 
Customer services - Marketing
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Zemke, Ron Connellan, Tom
2001
Perpustakaan Kuala Lumpur
ISBN 
9780814406069
Excerpt: 
E-service Zemke, Ron
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McDonald, Malcolm Rogers, Beth Woodburn, Diana
2000
Perpustakaan Kuala Lumpur
ISBN 
9780750646154
Excerpt: 
Customer services
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