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A complaint is a gift : Recovering customer loyalty when things go wrong

Barlow, Janelle, 1943- Molle

2008

Perpustakaan Jabatan

ISBN

9781576755822

Excerpt:

A complaint is a gift : Recovering customer loyalty when things go wrong / Barlow, Janelle, 1943-

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0.7446

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The wallet allocation rule : winning the battle for share

Keiningham, Timothy L.

2015

Perpustakaan Kuala Lumpur Perpustakaan Jabatan Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781119037316

Excerpt:

Customer loyalty.

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Jeffrey Gitomer's little red book of sales answers

Gitomer, Jeffrey H.

2006

Perpustakaan Jabatan

ISBN

9780131735361

Excerpt:

Customer loyalty

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The loyalty advantage : essential steps to energize your company, your customers, your brand.

Durkin, Dianne Michonski

2005

Perpustakaan Jabatan

ISBN

9780814408179

Excerpt:

The loyalty advantage : essential steps to energize your company, your customers, your brand.

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