The quality library : A guide to staff-driven improvement, better efficiency, and happier customers
by
Laughlin, Sara 1949-
Title
:
The quality library : A guide to staff-driven improvement, better efficiency, and happier customers
Author
:
Laughlin, Sara 1949-
Wilson, Ray W.
ISBN
:
9780838909522
Personal Author
:
Laughlin, Sara 1949-
Publication Information
:
Chicago : American Library Association, 2008.
Physical Description
:
xiv, 144 p. ; 28 cm.
Subject Term
:
Library administration -- United States
Total quality management -- United States
Library planning -- United States
Customer services -- United States
Added Author
:
Wilson, Ray W.
| Library | Item Barcode | Material Type | Shelf Number | Status |
|---|
| Perpustakaan Kuala Lumpur | 39292004115245 | Adult Non-fiction Book | 025.1/LAU | Open shelf |
| Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul | 39292004148890 | Adult Non-fiction Book | 025.1/LAU | Open shelf |