Customer satisfaction measurement for ISO 9000:2000
by
 
Hill, Nigel

Title
: 
Customer satisfaction measurement for ISO 9000:2000

Author
: 
Hill, Nigel
 
Self, Bill
 
Roche, Greg

ISBN
: 
9780750655132

Personal Author
: 
Hill, Nigel

Publication Information
: 
London : Butterworth Heinemann 2002

Physical Description
: 
xii, 148 p. ; 23 cm.

General Note
: 
Includes index

Subject Term
: 
Questionnaires
 
ISO 9000 Series Standards

Added Author
: 
Self, Bill
 
Roche, Greg